CRN Names Agilant to the Tech Elite 250 list!

by kriley March 25, 2019

Agilant Solutions, Inc. Named One of 2019 Tech Elite Solution Providers by CRN®

Tech Elite 250 List Recognizes Highest Achieving IT Solution Providers in Vendor Certifications

Port Washington, New York, March 25, 2019 – Agilant Solutions, Inc. (Agilant) announced today that CRN®, a brand of The Channel Company, has named Agilant to its 2019 Tech Elite 250 list. This annual list honors a select group of North American IT solution providers that have earned the highest number of advanced technical certifications from leading technology suppliers, scaled to their company size. These companies have distinguished themselves with multiple, top-level IT certifications, specializations, and partner program designations from the industry’s most prestigious technology providers.

To compile this annual list, The Channel Company’s research group and CRN editors work together to identify the most customer-beneficial technical certifications in the North American IT channel. Companies who have earned these elite designations— which enable solution providers to deliver premium products, services and customer support—are then selected from a pool of online applicants.

“CRN’s Tech Elite 250 list recognizes solution providers with extensive technical knowledge and premier certifications,” said Bob Skelley, CEO of The Channel Company. “Pursuit of vendor certifications and broader skill sets in a wide range of technologies and IT practices, proves a solution provider is committed to delivering maximum business value from those technologies and giving their customers the highest level of service.”

Coverage of the Tech Elite 250 will be featured in the April issue of CRN, and online at www.CRN.com/TechElite250. 

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com 

Follow The Channel Company: Twitter, LinkedIn and Facebook

Copyright ©2019. CRN is a registered trademark of The Channel Company, LLC.  All rights reserved.

The Channel Company Contact:         

Jennifer Hogan

The Channel Company

jhogan@thechannelcompany.com

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CRN Names Agilant to MSP 500 List!

by kriley February 19, 2019

Agilant is Recognized for Excellence in Managed IT Services

Port Washington, New York, February 19, 2019 Agilant Solutions, Inc., Accelerating Digital Transformation, announced today that CRN®, a brand of The Channel Company, has named Agilant to its 2019 Managed Service Provider (MSP) 500 list in the Elite 150 category. This annual list recognizes North American solution providers with innovative approaches to managed services. These services help customers improve operational efficiencies, maximize return on IT investments, and continuously help them navigate the complexities of IT solutions.

Managed service providers are integral to the success of businesses everywhere. They empower companies to implement and operate complex technologies while staying within their budgets and keepi focus on their core business. CRN’s MSP 500 list identifies the most groundbreaking managed service organizations, with advanced solutions that have endless potential for growth.

This annual list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on-premises and off-premises services; and the Managed Security 100, recognizing MSPs focused primarily on off-premises, cloud-based security services.

Agilant was chosen not only because of the depth and breadth of its Managed Services offerings, but because of the out-of-the-box thinking which has catapulted the provider into a completely new league.     

“Capable MSPs enable companies to take their cloud computing to the next level, streamline spending, effectively allocate limited resources and navigate the vast field of available technologies,” said Bob Skelley, CEO of The Channel Company. “The companies on CRN’s 2019 MSP 500 list stand out for their innovative services, excellence in adapting to customers’ changing needs and demonstrated ability to help businesses get the most out of their IT investments.”

The MSP500 list will be featured in the February 2019 issue of CRN and online at www.CRN.com/msp500

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com 

Follow The Channel Company: Twitter, LinkedIn and Facebook

Copyright ©2019. CRN is a registered trademark of The Channel Company, LLC.  All rights reserved.

The Channel Company Contact:  Jennifer Hogan, The Channel Company, jhogan@thechannelco.com

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The Battle for Network Transformation

by kriley February 14, 2019

We are undergoing an unprecedented shift in digital technology. Data is flooding into networks faster than storage and servers can handle. Government departments are shrinking in budget and exploding in workload. Aging infrastructure is dragging down speeds while statistical gold is laying unused, forgotten in the depths of data centers. It’s a difficult time to be an IT manager, but there is hope for those willing to adapt to the future of digital transformation.

Fortifying Storage and Server Infrastructure

At its core, digital transformation involves small shifts in technology that can have huge impacts on everything from costs to productivity, security to mobility, and management to support services. Your ability to manage the complex requirements of this fluid workplace is critical to keep your department running smoothly.

The first step in managing these exponentially increasing storage expectations is maintaining data integrity. Your department needs increased storage options to access data backups efficiently, with increased capacity and fast restore times in the case of downtime. HPE Nimble Storage All Flash Arrays alleviate problems with speed, deduplication, data availability, and compression. To further enhance the reliability of your IT infrastructure, the HPE ProLiant Gen10 Server family includes the world’s most secure servers and offers everything you need to move confidently into the future.

AI Evolution: Incorporating Analytics

The increase in data storage and reliability is a boon for most businesses — but only if you are mining data stores for insights to evolve your business. But, sifting through these terabytes isn’t feasible, especially with your employees’ current deadlines and other pending expectations of employers and constituents.

Predictive analytics mines these relevant data stores to correlate past behaviors and predict future ones using machine learning and advanced AI engines. Included within the HPE Nimble and server solutions, HPE InfoSight Predictive Analysis makes your infrastructure smarter and more reliable as it learns from the install base. As the machine-learning algorithm collects more information, InfoSight fine-tunes its analysis and leads to progressively faster response times. And by introducing these predictive analytics, your department gets processing and analysis power that is simply unmatched by human standards.

 

Meet the New Agilant

Agilant Solutions (formerly ASI), an HPE Platinum Partner, is North America’s leading independent provider of IT services and solutions, offering consistent processes and tools combined with the right skills at the right time and place. We design IT solutions that fit your unique requirements with a complete breadth of distributed IT solutions and consultative services. With over three decades of industry experience, our solutions are built on innovation, expertise, independence, and flexibility. Our mission is to deliver quality technology solutions and professional services that provide true business value.

For more information contact us at www.goagilant.com.
Agilant Solutions | 3 Seaview Boulevard | Port Washington, NY 11050 | 866-308-3920 | goagilant.com

Hewlett Packard Enterprise specializations include Platinum: Converged Infrastructure.

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

© 2018 ASI SYSTEM INTEGRATION

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Hyperconvergence to the Rescue!

by kriley April 17, 2018

Hyperconvergence to the Rescue! 4 Ways to Consolidate for Rapid Recovery

Complexity isn’t the only problem caused by legacy infrastructures. Performing legacy backup and recovery is so time-consuming, it’s sometimes omitted and in worst cases not done at all, putting business continuity at risk. Only 68 percent of companies test backup weekly or monthly. Considering the mean cost of downtime is as high as $1.7 million and that 95 percent of enterprise had a data outage in the past 24 months, backup and recovery is mission-critical to corporate survival.

Consider these sobering facts …

  • 29 percent of hard drive failures are caused by accident
  • 60 percent of SMBs that lose data will close in six months
  • 58 percent of SMBs aren’t prepared for data loss

The fact, is, today’s businesses must be protected from all kinds of disruptions; including those from ransomware attacks, which cost companies $1 billion annually. The problem: It takes too long to manually backup and restore legacy infrastructure stacks. Perhaps that’s why only 42 percent of ransomware victims can successfully recover their data from backups. In fact, in 2016 a healthcare company lost two weeks of data because of a backup failure and in 2017, a police department lost eight years of data because of a backup occurred after an infection making recovery of the data impossible.

Hyper converged infrastructure (HCI) converges storage, servers, and networking components into a single appliance that can be more easily managed and protected. It’s a solution more small and midsize companies are turning to for infrastructure capacity and business continuity, and here’s why.

1. It speeds backup and recovery.

HCI consolidation eliminates much of the hardware complexity that makes backup and recovery so challenging. Continuity is as easy as backing up the single HCI appliance, instead of separate servers for every application. Products like HPE SimpliVity built on the HPE ProLiant DL380 Gen10 Server, powered by Intel® Xeon® Scalable processors, can reduce data center devices by 10:1. It can also increase staff productivity by 50 percent with built-in backup and replication that eliminates the need for manual intervention. A complete local backup or local restore of a 1 TB VM, for instance, can take as little as one minute to complete, which can save hours of backup management time per day; adding up to 24 hours a week.

2. It streamlines protection.

Your business has more endpoints in every corner, running applications and data that require multiple backup and recovery solutions. Data protection is integrated into the HCI compute/storage stack, so there’s no additional backup or recovery software to manage or buy. Using HPE SimpliVity built on the HPE ProLiant DL380 Gen10 Server, powered by Intel® Xeon® Scalable processors, for instance, 51 percent of customers were able to completely retire their use of third-party backup and recovery solutions — and 70 percent saw an improvement in their backup and recovery operations.

3. It requires less capacity.

One of the more challenging aspects of legacy backup and recovery is the massive amount of backup and recovery data. HCI systems like HPE SimpliVity feature always-on data deduplication and compression that saves 90 percent capacity across storage and backup. With less data to manage and store, freed-up capacity can speed local and remote backup and restoration tasks and overall deliver 52:1 improvement in data efficiency.

4. It’s easy on IT staff.

Workloads are dispersed here, there, and everywhere across cloud, virtualized, and on-premises infrastructure. Trying to backup so many discrete resources can quickly eat away at IT bandwidth — and the expertise required to ensure reliable recovery isn’t always guaranteed.  Appliances like HPE SimpliVity built on the HPE ProLiant DL380 Gen10 Server, powered by Intel® Xeon® Scalable processors, are designed to be deployed and managed by IT generalists; no special IT skills are required. Management and optimization of the infrastructure stack (including backup and recovery) can be performed with a few simple mouse clicks.   

Learn more and discover how ASI System Integration, a Hewlett Packard Enterprise Platinum Partner, can deliver enterprise-class HCI performance with end-to-end app and data protection and resiliency.

Hewlett Packard Enterprise specializations include Platinum: Converged Infrastructure, Networking.

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

© 2018 ASI System Integration.

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HPE

4 HCI Fixes to Revive Infrastructure Capacity

by kriley April 17, 2018

4 HCI Fixes to Revive Infrastructure Capacity

Hyper converged infrastructure (HCI) is getting a lot of buzz and for a good reason: It consolidates and scales storage and compute resources with an agile platform solution that automates IT management and helps ensure that every IT dollar you spend delivers value to the business. It’s no wonder, then, that 50 percent of companies are considering a move to hyperconvergence. Yet with all the promise and potential of an HCI solution, how can you know if your business is ready to make the move? Here are four common IT problems (and fixes) that could point to the need for HCI:

1. You can’t advance digital transformation.

The race is on for infrastructure speed and agility to meet customer expectations for near instantaneous service delivery (you can thank the likes of Uber and Amazon for that). IDC estimates that digital transformation spending will increase 42 percent between 2017 and 2019 — hitting $1.7 trillion globally. In a world of lean startups disrupting market sectors, digital transformation is essential to positioning your company for competitive advantage.

HCI fix: Consolidate legacy and new technology investments into a single HCI solution to accelerate service delivery and simplify IT management. For instance, HCI solutions like HPE SimpliVity, built on the HPE ProLiant DL380 Gen10 Server and powered by Intel® Xeon® Scalable processors, combine both IT infrastructure and advanced data services into a single, integrated, all-flash infrastructure that accelerates capacity while increasing staff productivity by 50 percent.

2. Your applications are outpacing your IT capacity.

It’s estimated that applications are growing 5 times faster than IT can deliver and managing the IT stack now consumes 80 percent of IT time and budget. Not only do cost and complexity eat away at your bottom line, but they also degrade the ROI of your application investments. Initiatives like VDI, DevOps, disaster recovery, and ROBO require bandwidth-hungry applications that can take a big bite out of legacy capacity.

HCI fix: HCI provides capacity on demand for any application demand — to support cloud, virtualized, tier-1, and mission-critical workloads. For example, HPE SimpliVity protects and accelerates applications with all-flash storage that delivers 2 times more performance and 50 percent less latency than competitor flash solution — and costs 20 percent less.

3. You’re struggling to manage a mix of cloud and on-premises capacity.

The efficiency of cloud is a game changer for growing companies looking for economy and scale. It’s no surprise to learn that more than $1 trillion of IT spend will likely shift to the cloud in the next five years, putting 90 percent of companies into a hybrid operating model by 2020. With cloud comes complexity — and insecurity — a challenge for growing companies that lack the skill to manage it.

HCI fix: HCI delivers the efficiency of cloud in a solution that keeps mission-critical data on premises. HPE SimpliVity built on the HPE ProLiant DL380 Gen10 Server, powered by Intel® Xeon® Scalable processors, can reduce public cloud costs by as much as 55 percent by bringing the economy of cloud together with the security and performance of an on-premises solution.

4. Your VMs are too complex and expensive

Supporting the increase in virtualized workloads can quickly lead to data center sprawl — and increased expense. Maintaining countless VM servers that require myriad tools to manage adds more cost than value to the business.

HCI fix: High-density HCI servers consolidate and combine server capacity to reduce hardware and ease management for virtualized workloads. HPE SimpliVity built on the HPE ProLiant DL380 Gen10 Server, powered by Intel® Xeon® Scalable processors, is bundled with VM management that can restore a 1 TB VM in under 60 seconds.

Learn more about how ASI System Integration, a Hewlett Packard Enterprise Platinum Partner, can fix what’s broken in your infrastructure with an HCI solution customized to your needs.

Hewlett Packard Enterprise specializations include Platinum: Converged Infrastructure, Networking.

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

© 2018 ASI System Integration.

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HPE

Agilant Has a New Beat!

by kriley February 9, 2018

We Have a New Beat!

For over 30 years, we’ve worked hard to build solid infrastructures for our clients.  Today, we’re not only building, but managing what we build.  That means we’re still going to excel where we have been historically excellent, while also re-directing our vision toward managed solutions and services involving Cloud, Security, Mobility, and Big Data. Our enhanced suite of tools includes a fully integrated ticketing system for device tracking/inventory, applications & licensing, and network & endpoint management. The new beat of ASI is is a total business metamorphosis – new business models, new experts, new verticals such as healthcare, government, education and retail, and focused solutions. 

How Will This Affect My Business?

By now you've probably heard about our name change to Agilant Solutions, Inc. (ASI) and the opening of our new headquarter location in Port Washington, NY.  So how will this transition affect our working relationship?

The transition will be seamless for you!  Your organization will continue to receive the same dedicated and excellent service from the same faces, just under the new company name Agilant Solutions, Inc…”ASI.”   Whereas transitions often bring some newness, there are several things we want to point out that will not change:

  • You will continue to work with the same people in our firm you have in the past. All of our people are being retained in their current roles.
  • Our fee structures will not change.
  • The excellent services we have provided you in the past will continue.

Your satisfaction is very important to ASI, but most especially to me. Your dedicated ASI team will ensure that the transition period is smooth while seeking new ways to improve overall service levels. 

Let’s Meet!

I encourage you to contact your ASI Account Executive and set up some time to meet with ASI executive management in person so that we can introduce you to all of the expanded offerings ASI brings to the table.  Should you have any immediate comments, questions or concerns, I want to hear from you – please don’t hesitate to reach out. 

Again, thank you for your continued loyalty to ASI.  This new direction offers an even more promising horizon for all of us.  I am grateful to you not only for giving ASI the opportunity to provide you with advanced technology solutions, but for your loyalty and friendship, which have been the cornerstone of our relationship!  I look forward to providing you with an even more comprehensive and innovative IT solutions portfolio as a part of the team at Agilant Solutions, Inc.

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Getting on the Fast Track to Better Retail Pricing & Analytics

by Admin August 11, 2017

The explosion of online shopping has created a constant stream of price changes flooding the retail market. It has also created unprecedented price transparency, making it easier than ever for shoppers to hunt down the best deals and discover bargains for every conceivable product or service in a matter of minutes and even seconds.

This has heightened pricing competition across the retail sector, from department stores and specialty merchants to supermarkets and discount retailers.

However, while shoppers are benefiting from never-before-seen choice and value, many brick-and-mortar retailers are struggling to keep up and remain competitive because they’re burdened by 20th century pricing systems in a 21st century digital landscape.

Unlike online merchants armed with sophisticated price optimization technology, many brick-and-mortar retailers are weighed down by labor-intensive, manual systems that are ill-equipped to handle this sudden surge in price changes. This often means that they fail to deliver the right price to consumers at the right time.

The result is a lack of price competitiveness and a compromised customer experience that eats into sales and profit margins. It also risks surrendering precious market share to competitors armed with pricing systems and strategies designed for today’s e-commerce and omnichannel landscape.

To stay ahead of the game, store retailers have placed a high priority on finding ways to keep up with competitors’ pricing and ensure that their stores change prices accurately and at precisely the right time.

Zebra’s PME Pricing Platform

One way retailers are getting ahead is by adopting the Price Management Execution (PME) platform from our partners at Zebra Technologies.

PME is a single suite of hardware, software, and services that seamlessly handles price changes in real time. The PME platform brings instant visibility into price changes–from the store floor to the corporate office–to inform smart pricing decisions. It also boosts worker productivity along the way.

How Zebra’s PME Works

Zebra’s PME platform integrates price analytics, mobile computing, mobile printing, a mobile price change application, your ERP, and your point-of-sale systems to help you implement price changes in real time.

It transforms manual, labor-intensive pricing processes into a single automated, streamlined system built for speed and scale.

After your retail corporate office or third-party analytics provider sets your pricing strategy, pricing changes are sent electronically to Zebra’s PME software, which resides on a server. It updates prices immediately and seamlessly, and it offers real-time visibility into every single item at the store level.

Using the Zebra PME mobile app running on a Zebra mobile computer, your in-store line workers can access up-to-the-minute pricing updates and see price changes that should be made, including by priority.

Zebra’s PME platform can also drive retailers’ electronic shelf label (ESL) strategy. Zebra’s PME platform will ensure the price changes are executed for ESL, as scheduled, as well as empowering mobile in-store line workers for traditional tag changes.

Finally, the PME software distributes a continuous, real-time feedback loop of pricing intelligence to each system component—from the retailer’s corporate office (for critical operational visibility into store price changes) to the in-store point-of-sale. This ensures each price-change on the store floor is updated at the point-of-sale to the analytics engine.

Predictive performance is also improved by providing visibility into price changes for comparison to the forecast.

Explore the Benefits for Your Business

At ASI, we partner with Zebra to bring the PME platform and a full range of omnichannel solutions to today’s retailers. We’d be happy to help you learn more about Zebra’s PME and what it can do to help you boost competitiveness and deliver better customer experiences in your stores. Contact us now to request a free consultation.

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General | Zebra

Why You Should Be Giving Your Customers Self-Service Options

by Admin August 3, 2017

As retailers and businesses of all types move increasingly into omnichannel marketing and customer service, the importance of giving customers self-service options has increased dramatically.

If you’ve ever had to wait on hold to reach a customer service agent by phone, or wait hours or even days for a response by email, you probably already know the frustration of not having better self-service options.

According to Forrester, 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. In fact, in 2014 Forrester found for the first time ever that self-service customer support outperformed phone agents in user preferences. Respondents reported using FAQ pages on a company’s website more than speaking with an agent over the phone.

The use of help and FAQ pages has increased significantly in recent years, and so has the use of online communities, virtual agents, and online chats. According to Gartner, by 2020, customers will manage 85% of their relationship with an enterprise without interacting with a human.

However, consumer preferences and trends toward self-service are not limited to the online channel. In brick-and-mortar stores, consumers are increasingly interested in self-service options as well.

If you have ever had to stand in line, wait to check out, or track down a store associate to get a price or locate an item, you’ve probably experienced the pitfalls of not having self-service options in a retail store.

The 2015 global shopper study by our partners at Zebra Technologies found that well over half of consumers agree that providing self-help technologies in stores improves the shopping experience, with 67% citing price checkers, 58% citing self-checkouts, and 56% citing digital kiosks.

These technologies allow customers to find and access products, pricing, and information quickly, on their own terms. They also enable faster, more automated checkouts and even online ordering and shipping of out-of-stock items.

Bringing Self-Service Options to Your Customers

Given the latest trends and the potential benefits for you and your customers, you should be considering a self-service strategy and exploring ways to implement self-service options.

Whether you’re running a business in retail or you’re providing other products and services through an omnichannel model, providing a variety of self-service options will increasingly be the path to more sales, better customer satisfaction, and repeat business.

It’s also why retailers are looking to create a seamless shopper experience by integrating e-commerce and in-store experiences. Seventy-eight percent of retailers are planning to do this, and by combining digital e-commerce and self-service with in-store shopping, order pickups, and returns, they will create a unified experience that offers the best of the online and in-store worlds to their customers.

At ASI, we’re helping businesses increase self-service options and create a unified omnichannel customer experience through expert consulting, systems design, and the power of Zebra Technologies.

Our partners at Zebra are the world leaders in mobile computing, digital kiosks, barcode and RFID scanning, printing, and automated data collection. They help retailers and other businesses provide self-service options and create omnichannel experiences that enhance customer service and give businesses a competitive edge in meeting the preferences and expectations of today’s consumers.

From its innovative Personal Shopping Solution to digital kiosks, mobile price checkers, and point-of-sale technologies, Zebra Technologies equips our consulting team to design systems that deliver outstanding self-service in brick-and-mortar locations. We also partner with Zebra to develop the systems to power great online self-service with increased automation, tracking, and visibility into every aspect of your operations.

Contact us now for a free consultation and to learn more about our Zebra-powered self-service and Service 2 Go solutions for your customers.

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General | Zebra

Getting Value from Returns: Optimizing Your Reverse Logistics

by Admin July 27, 2017

Click-and-collect is now a hugely important service for many retailers and other businesses. Allowing customers to order online and pick up merchandise at a local brick-and-mortar location is a crucial strategy for everyone from Wal-Mart to Walgreens.

However, offering the convenience of click-and-collect often comes with a cost, and it’s one that many early adopters have struggled to manage.

Retailers are struggling to make their click-and-collect operations profitable, largely due to the huge increase in returns and related costs they’ve generated.

This has led some retailers to charge fees for placing click-and-collect orders, but this tactic is at odds with consumer preferences and may have costly repercussions through the loss of sales and traffic that they could have generated if they offered free returns.

The negative consequences of ineffective reverse logistics are underlined by results from KPMG’s 2016 Omnichannel Retail Survey. The survey found that:

  • Free returns are driving extra online purchases and additional store traffic.
  • Free returns and speedy reimbursement are viewed as part of good service.
  • 72% of consumers would be unlikely to shop with a retailer if they had a bad returns experience.
  • 67% of consumers say free returns is the most important factor when considering a return.
  • 15% of all online returns and 23% of fashion returns are intentional; many shoppers order multiple items and physically test products for the first time on receipt of delivery.

The results show that customers expect and want free returns, and you need to get it right when offering them. Many consumers also use returns to take the fitting room or showroom home, so they’re over-ordering with an expectation of returning items.

The resulting challenges and costs are why some retailers are struggling with click-and-collect profitability. However, rather than impose fees and potentially lose business, companies should look to optimize their returns logistics to save costs, improve service, and achieve click-and-collect profitability.

The Three Pillars of Profitable Returns Logistics

To get the returns experience right and achieve profitability, companies should consider three pillars:

1. Reliability. It’s imperative to get returned goods back into your system accurately, by using scanners, mobile computers, or RFID. Best practices suggest that it’s important to provide customers with multiple channels for returns, including in-store, via pick-up, or through return lockers. However, wherever and whenever the item is returned, scanning and processing has to be fast and reliable.

2. Accuracy. Businesses must use inventory visibility to quickly send goods where they’re needed. Stock may go out and be returned through a variety of channels, so you need to know where returned stock is and where it’s needed to accelerate order fulfillment and reduce unnecessary inventory.

3. Speed. While it is important to handle returns in a way that satisfies the customer and minimizes costs, it is equally important to recirculate stock as quickly as possible. Many returns will be ready to go straight back to the shelf, which means improved availability. In-store relabeling and scanning items to return them to the stock keeps your wider inventory up to date and reduces the risk of overstocking.

Getting Practical Help & Insights

We can help you implement these three pillars with some free resources and insights.

Our partners at Zebra Technologies have published an insightful and practical eBook, “Three Steps to Click & Collect Efficiency.” In the eBook, Zebra uses case studies and real-world examples to show what the click-and-collect process should look like and how to make it profitable.

You can also reach out to us for advice, recommendations, and support. At ASI, we work with Zebra to design systems and solutions to optimize your reverse logistics and make profitable click-and-collect possible. Contact us now for a free consultation.

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Getting Value from Returns: Optimizing Your Reverse Logistics

by jjodko July 27, 2017

Click-and-collect is now a hugely important service for many retailers and other businesses. Allowing customers to order online and pick up merchandise at a local brick-and-mortar location is a crucial strategy for everyone from Wal-Mart to Walgreens.

However, offering the convenience of click-and-collect often comes with a cost, and it’s one that many early adopters have struggled to manage.

Retailers are struggling to make their click-and-collect operations profitable, largely due to the huge increase in returns and related costs they’ve generated.

This has led some retailers to charge fees for placing click-and-collect orders, but this tactic is at odds with consumer preferences and may have costly repercussions through the loss of sales and traffic that they could have generated if they offered free returns.

The negative consequences of ineffective reverse logistics are underlined by results from KPMG’s 2016 Omnichannel Retail Survey. The survey found that:

  • Free returns are driving extra online purchases and additional store traffic.
  • Free returns and speedy reimbursement are viewed as part of good service.
  • 72% of consumers would be unlikely to shop with a retailer if they had a bad returns experience.
  • 67% of consumers say free returns is the most important factor when considering a return.
  • 15% of all online returns and 23% of fashion returns are intentional; many shoppers order multiple items and physically test products for the first time on receipt of delivery.

The results show that customers expect and want free returns, and you need to get it right when offering them. Many consumers also use returns to take the fitting room or showroom home, so they’re over-ordering with an expectation of returning items.

The resulting challenges and costs are why some retailers are struggling with click-and-collect profitability. However, rather than impose fees and potentially lose business, companies should look to optimize their returns logistics to save costs, improve service, and achieve click-and-collect profitability.

The Three Pillars of Profitable Returns Logistics

To get the returns experience right and achieve profitability, companies should consider three pillars:

1. Reliability. It’s imperative to get returned goods back into your system accurately, by using scanners, mobile computers, or RFID. Best practices suggest that it’s important to provide customers with multiple channels for returns, including in-store, via pick-up, or through return lockers. However, wherever and whenever the item is returned, scanning and processing has to be fast and reliable.

2. Accuracy. Businesses must use inventory visibility to quickly send goods where they’re needed. Stock may go out and be returned through a variety of channels, so you need to know where returned stock is and where it’s needed to accelerate order fulfillment and reduce unnecessary inventory.

3. Speed. While it is important to handle returns in a way that satisfies the customer and minimizes costs, it is equally important to recirculate stock as quickly as possible. Many returns will be ready to go straight back to the shelf, which means improved availability. In-store relabeling and scanning items to return them to the stock keeps your wider inventory up to date and reduces the risk of overstocking.

Getting Practical Help & Insights

We can help you implement these three pillars with some free resources and insights.

Our partners at Zebra Technologies have published an insightful and practical eBook, “Three Steps to Click & Collect Efficiency.” In the eBook, Zebra uses case studies and real-world examples to show what the click-and-collect process should look like and how to make it profitable.

You can also reach out to us for advice, recommendations, and support. At ASI, we work with Zebra to design systems and solutions to optimize your reverse logistics and make profitable click-and-collect possible. Contact us now for a free consultation.

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