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Support Services Division
World-Class Support
ASI Support Services division has world-class technical skills, but we are more than just a technology service provider. Our focus is on enhancing the strategic value of our clients’ investment in technology to yield the maximum return on that investment.
ASI recognizes that to support rapid growth, it must provide consistent, high quality, and responsive services while maximizing resource utilization and managing costs. ASI accomplishes this, in part, through a formal set of robust Operational Practices aligned with the Information Technology Infrastructure Library (ITIL) Service Management processes. The ITIL practices are published by the Central Computer and Telecommunications Agency (CCTA) of the British Government, and provide a comprehensive framework for IT related service management. These practices consist of a set of guides, tools, roles, and measurements that enable ASI to effectively manage the delivery of consistent and reliable infrastructure services.
To ensure compliance with process guidelines and thereby provide consistent and predictable service delivery, ASI established an organizational structure with specific roles and responsibilities tied to Service Management. This includes the designation of a Service Manager responsible for facilitation, administration, and coordination of the various processes. A key responsibility of the Service Manager is to generate and distribute reports reflecting process activities internal to ASI and through the PMO.
Support Services Include:
