Command Center
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Our New Command Center
Our new Command and Dispatch Center utilizes a suite of Service Desk best practices developed during years of experience inproviding Technical Disptach and Service desk services for our clients and partners. Our dedicated team has adopted the Information Technology Infrastructure Library (ITIL) Methodology for end-user support.
Command and Dispatch Center includes the following guideliness:
- Documenting all calls to the Service desk
- Maximizing first-call dispatch and resolution, insuring complete customer satisfaction levels
- Training all agents in customer service skills
- Ensuring that all service levels are met and/or exceeded
- Defining clear and consistent escalation procedures
- Utilizing a comprehensive problem resolution system
- Utilizing a customer satisfaction survey system to measure end-user satisfaction rates
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Ability may get you to the top, but it takes character to keep you there.
- John Wooden |
